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History
August 30, 1970
HopeLine incorporates.
September 1970
Mildred Fish takes the first call from HopeLine's
first home in someone's house.
HopeLine serves as a training resource and backup for Drug
Action and Rape Crisis, now known as SouthLight and Interact.
1970-1980
HopeLine moves locations three times.
July 1982
Executive Director position becomes full-time.
1985
HopeLine creates PhoneFriend, a "warm line" for
elementary school children. The line is staffed by adults and
teens from
3 p.m. to 6 p.m. weekdays and teacher workdays.
1993
HopeLine creates Teen TalkLine, a line dedicated to teen issues.
Teen volunteers answered the phone 4 to 8 p.m. weekdays and teacher
workdays.
1980-1995
HopeLine moves four times.
1995
HopeLine celebrates 25 years of service by hosting an anniversary
party for former board members, staff, volunteers, and supporters.
1996
HopeLine undertakes an ambitious project called the Wall of
Hope. Ten artists complete a mural honoring people in service
professions, including HopeLine. The mural is located on the
side of the Mission Valley Cinema.
2000
After Contact Durham ceases operations, HopeLine assumes responsibility
for calling elderly residents in Durham. This is the Reassurance
Calls to Seniors Program.
2000
Triangle United Way contracts with HopeLine to provide coverage
of its information and referral line known as 2-1-1. HopeLine
answers this line from 5 p.m. to 8 a.m., Monday through Friday,
on holidays, and all day Saturday and Sunday.
2002
HopeLine begins offering translation services to non-English
speaking callers via a live translation service.
2002-2003
Triangle United Way cuts allocations to local agencies by 25
percent. In 2003-04, it cuts allocations by 19.6 percent. In
2004-05, allocations increase by 4.5 percent. HopeLine's allocations
go from a high of $163,000 to $92,000.
July 2003
HopeLine discontinues PhoneFriend because of funding issues
with Triangle United Way. The TUW Youth Team does not consider
it a high priority and consistently gives less money. HopeLine,
with the Youth Issue Team;s permission, transfers funds to the
Teen TalkLine.
July 2003
HopeLine discontinues using teens to answer the Teen TalkLine.
Teens are frustrated by lack of calls. Staff has had to cover
shifts on both the Teen TalkLine and PhoneFriend, producing
incredible strain on the Program Manager. Teens took calls
from 4-8 p.m. Most of the teen calls came in the evening. Teen
calls
are now handled by adults on the Crisis Line.
2004
HopeLine initiates two nationally recognized programs that
help teens and adults to recognize the warning signes of depression
and suicide.
Collaborative efforts include teaching staff of other non-profits
how to handle crisis calls, working with law enforcement, and
helping the Wake County Public School System develop its curriculum
on depression and suicide.
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